Per Backman

5825 Concord Drive                                                                                 Phone: 469-855-8729

The Colony, Texas US  75056                                                                 Email: perincolony@gmail.com

 

Profile

 

Program Management professional with over twenty years of experience with Product Line Management and Marketing, Integration, Validation, and Customer Service Support and Network Engineer in domestic and international markets

 

Strengths include, streamlining project and costs, business negotiation, multi-language skills, a customer focused professional team player who is a skilled, trouble-shooter, Integration specialist, innovative problem solver, with wide product knowledge.

 

Recognized as a team leader/teacher with excellent communication skills with the ability to work well under pressure.

 

TECHNICAL SKILLS

 

Routers/Switches                            : Various Cisco Avaya and Nortel Routers

Switches                                          : Various Cisco Avaya and Nortel Switches

Routing                                          : OSPF, EIGRP, RIP V2, Static Routing, Summarization, Redistribution

Switching                                          : VLAN, VTP, STP, PVST+, Inter-vlan routing, Layer 3 switches, Etherchannels,

                                                     IPV4, IPV6

Firewalls                                          : Cisco ASA firewalls

Telco                                          : Ericsson AXE, NORTEL DMS and ATCA Plus peripherals

Monitoring Tools                            : Solarwinds, Cisco SDM, Wireshark, OMCR, CNM, NMT, WNMS…….

Operating System                            : Windows XP/Vista/7/8 server 2000/2003/2008 R2, Red Hat Linux

                                                    (Telecom grade), VMWare, Oracle Virtual Box, UNIX (Solaris)

Network Services                            : DHCP, DNS, VLAN, NAT, Active Directory 2003, RSPAN, FTP, IOS

                                                    Upgrades, SNMP, TFTP, SNMP, Squid Proxy, NAS, SNMP, TMN, Corba, Billing

 

SYNOPSIS

 

·          Completed Bachelor in Electronics & Computer Engineering from UMEA University, UMEA, Sweden.

·          Completed Masters in Telecommunication’s engineering from Kalmar/Nynashamn University, Kalmar/Nynashamn Sweden.

·          Gained knowledge of GNS3, Packet Tracer, OpenNMS, Solar winds, Microsoft Visio, Network view, VMWare, Cisco SDM, Ericsson AXE, Nortel DMS and ATCA platforms.

·          20+ years of experience in designing, implementing and maintaining enterprise level data networks as a Network Engineer, Network and Integration specialist and Verification Engineer Worldwide. Familiar with a variety of the field's concepts, practices, and procedures for all US customer’s Latin America, Europe and Asia.

·          Experience with working on different networking vendors such as CISCO, NORTEL, and AVAYA, Huawei, Ericsson.

·          Experience with WAN Technologies like PPP, HDLC, Frame relay, ISDN and ATM.

·          Experience with GSM/UMTS/CDMA/LTE Technologies like 3GPP, DLC, Frame relay, ISDN and ATM.

·          Experience of networking devices such as Routers,              Switches, Firewalls, ACS and Wireless devices.

·          Excellent Team Co-ordination skills and very good team player/Leader & excellent communicative, interpersonal skills.

 

 

ACADEMIC CREDENTIALS

 

·          B. E. in Electronics from UMEA University,  3.75 out of 4

·          M. E. in Telecommunication from Ericsson University )Not a USA conforming University)

·          CCNP in Progress Completion date 2014

·          CCNA in Progress 75 % to be completed November 2013

·          MS MCITP in Progress To be completed November2013

·          MS MCTS in progress to be completed July 2013

·          MS MTA Server 2008 completed June 2013

·          MS Network + in progress to be completed July 2013

 

 

 

 

EXPERIENCE

[Instructor] ATP College, Dallas Area TX

(2013 – Present)

 

Key Responsibilities:

Instructor: Teach and Instruct students from AT&T and Verizon in Basic Electronics, Optical, Basic fundamentals of Wireless, Fundamentals of Wireless Lan and CCNA Prep.

 

·        Teach and mentor students.

·          Help with homework question’s.

·          Grade Test’s.

·          Keep report’s of class performance, attendance and test and exam’s

 

 

 

Support: Functioned as primary point of contact for students when they have issue’s

 

Customers Supported: At&t and Verizon Wireless

 

 

[Subject Matter Expert & Engineer Specialist/Network Integration TAS/ER engineer] Glow Networks, Richardson TX

(2009 – June 2012)

 

Key Responsibilities:

TAS/ER SME Specialist: Recovery specialist of all GSM/GPRS/UMTS/ATCA Element Management applications, platforms and DMS switches, Routers, ip switches, Servers and the new aTCA based switching systems, including data-fill and trouble shooting, and all UNIX based components.

 

·        Authored detailed product implementation requirements and documents based on customer, product, regulatory requirements, contract commitments, and general improvements.

·          TAS and ER support for both GSM and CDMA bases systems, including opening and closing customer cases and support on resolutions both including onsite support.

·          NOC centre handling including day to day duties for custom cases and trouble solving and solution solving for open cases.

·          End to end solution support ,commission and integration for Avaya Government solution CDMA full system platform for Egyptian Navy, included nodes are ERS8600(A2P, CS-LAN, NEXT-HOP), MGW, CNM, CMT, CBM, MSC, EBSC(CBRS and CSVS) , GWC, MS2030, Netgurdian, BTS, CCMP, MS 2008,

·          Network Analysis and performance evaluation support for Cisco ASR5000 SGSN/GGSN applications for Network evaluation and recommendations for performance improvements

 

 

Teaching: Instructor and Mentor for new customers and new employees.

 

·          Prepared team members for onsite assignments, instructed the team on writing test cases.

·          Taught new employees procedures for record keeping and documentation of cases.

 

Support: Functioned as primary point of contact for support.

 

PMP: Project lead for my portion of the combined project, created project plan and risk analysis with internal and external groups and customer.

 

Wireless Customers Supported: LIME Wireless, Avaya Government Solution, and Cisco GPRS, Claro Guatemala, Claro Nicaragua, Claro Puerto Rico

 

 

 

[Software Delivery Expert Engineer]  Nortel Networks, Richardson, Texas

(2009-2009)

 

Key Responsibilities:

Software Delivery Expert Engineer: Pre-checks of all GSM/UMTS Nortel based equipment, including the software download, patching, software upgrade and commissioning.

 

·          Specialized in detail for product implementation requirements and documents based on customer, product, regulatory requirements, contract commitments, and general improvements.

 

Documentation Support:               Built and developed process/manuals for automated upgrades and new installations.

·          Worked with cross-functional teams to deliver products for time to market.

·          Managed release-by-release product evolution and strategies.

 

Teaching Training: Instructor and Mentor for new VO and I&C employees.

 

·          Prepared team members for upgrade assignments, instructed the team on writing cases reports.

 

Support: Functioned as primary point of contact for Software Delivery support.

PMP: Project lead for my portion of the combined project, created project plan and risk analysis with internal and external groups and customer.

Wireless Customers Supported: AT&T Wireless, Verizon, Sprint PCS, Mobilkom, Claro, O2 and others

 

 

[Manager IT – Product Management / VP Technical Marketing] Accurate Graphics Specialties, Dallas TX

(2008 – 2009)

 

Key Responsibilities:

Manager IT – Product Management Manager: Management of IT network management products “OSS, NME, NMS and OAM&P” and the laser cutter Products.

 

·          Created detailed product requirement documents based on customer business analysis, cost reduction, regulatory 

Requirements, contract commitments, and general improvements.

·          Worked with cross-functional teams to deliver products to market.

Technical Marketing: Analysed marketing strategies, value statements, and customer benefit analysis for hardware and software releases of network management and element management products.

 

·        Defined a Tier 1 product replacement for existing Open Manager and delivered marketing presentations to customers.

Third party (OEM) Vendor Relationship Management:

·          Created and defined strategic third party relationships to fill product portfolio gaps through analysis of customer business   

Plans, “make vs. buy” business cases, competitive landscape, and time to market.

Sales Support: Technical presentation support for account managers, up-to-date product marketing collateral and material to support the capture of new business and detailed line-by-line responses to customer RFI’s, RFQ’s, and RFP’s

 

 

[Subject Matter Expert & Engineer Specialist/Network Integration] Nortel Networks,, Richardson TX

(2002 – 2008)

 

Key Responsibilities:

Service Ability Prime & Senior Validation Engineer: Serviceability lead of the aspect of the GSM/ATCA product line, including the ability of a complete remote support infrastructure and the ability of maintenance to any customer anywhere in the world. Responsible to achieve a complete Dead Office Recovery and Remote Verification Office Process.

 

Integration & Verification Specialist: Testing and Integration SME of all GSM/GPRS/UMTS/ATCA Element Management applications, platforms and DMS switches, Rooters, ip switches, Servers and the new aTCA based switching systems, including data-fill and trouble shooting and software patching and system upgrades.

 

·        Over-see product implementation requirements and documents based on customer, product, regulatory requirements, contract commitments, and general improvements.

 

Documentation Support:

·        Built and developed process/manuals for automated upgrades and new installations.

·          Worked with cross-functional teams to deliver products for time to market.

·          Managed release-by-release product evolution and strategies.

 

Teaching: Instructor and Mentor for new VO and I&C employees.

 

·          Prepared team members for VO assignments, instructed the team on writing VO and I&C test cases for OAM & ATCA platform.

·          Taught new employees procedures for record keeping and documentation of test cases.

 

Support: Functioned as primary point of contact for LAB support.

PMP: Project lead for my portion of the combined project, created project plan and risk analysis with internal and external groups and customer.

Wireless Customers Supported: AT&T Wireless, Verizon, Sprint PCS, Mobilkom, Claro, O2 and others

 

 

ACADEMIC AWARDS

 

·          2000: Certificate of Appreciation was awarded for GEM12 I&C testing and IM documentations upgrades and implementation.

·          1999: Certificate of Appreciation was awarded for the AUTOMATED upgrade procedure for GEM11 release.

·          1999: Certificate of Appreciation was awarded for a remote upgrade procedure that saved $1-1.5 Million to the American Roll-out team.

·          1997: Certificate of Appreciation was awarded for a market project (P5.2) including end office and STP retrofits which lead to the lowest abort rate in the current US market with 5.8%.

·          1996: Certificate of Appreciation was awarded for a market project (P7) including end office and STP retrofits, which lead to the lowest abort rate in the current US market with 1.3%.

 

CERTIFICATIONS

Multi Degree's              - Training at Glow Networks

·                                      - LTE Overview

·                                      - Train the Trainer Instruction for Asbestos Awareness, Floor covering, Lifting and Drilling

·                                      - ASR500 Basic Training(Boston , MA)

Multi Degree’s     - Training at Nortel Networks, Richardson, Texas US, 1997 – 2009

·                                      - Global Operations and Quality Academy 1

·                                      - Global Bribery and Corruption Awareness

·                                      - CNM 4.0 Installation and Commissioning Boot Camp

·                                      - Nortel Builder Qualification Certificate

·                                      - Packet - Mobile Switching Centre (P-MSC) Installation and Commissioning

·                                      - CDMA p-MSC Commissioning and Nodal Integration

·                                      - VSE 1.0 Installation and Commissioning Boor Camp

·                                      - Passport Carrier ATM Operations and Configuration

·                                      - Business Case Analysis Using Economic Evaluation Methodologies

·                                      - HP SS7 Open-Call

Multi Degree's              - Collin County Community College, Plano, Texas US, 1994                           

·                                      - Beginning C Programing

·                                      - Object Oriented Programing with C++

·                                      - Advanced C Programing

Multi Degree’s     - Training at Ericsson, Richardson, Texas US, 1986 – 1997

·                                      - Making the team work

·                                      - SMAS Operation

·                                      - Achieving Customer Satisfaction

·                                      - PROPS

·                                      - AXE IOG Advanced

·                                      - PCS Operations and Maintenance

·                                      - Advanced Software Fault Handling

·                                      - SCP Basic Methods and Operation

·                                     - Introduction to Translations – CBT

·                                      - EMRP Software

 

Key Word Summary

FOA/SOA coordinator, SS7, C7, ISUP4/5, Frame Relay, ATM, SONET, MUX, Primavera P3, GSM-NSS, GSM-BSS, GSM-BSC, GSM-BTS, GSM-OMC-S/R, FURAX/DCI ,tester/generator, SWAXE, FCVtool, EMU-tool, DTSS, ELISA, APS3, COMREG, BOB-tool, UNIX, PASCAL, PLEX, C & C++, WINDOWS95/XP/Vista/7/8/Server 2003/server 2008/Server 2008 R2, MMC, Task Manager, AD DC, OFFICE97/2003/2007/2013 Pro, PROPS, MS. Project, STP, SCP, SSCP (IN), GATEWAY, AIX, UNIX and AIX SCRIPTING, ISG, GEM PLATFORMS, GBMD, CIPC, CT, CIS, HLR, HLR-PS, HLR-CT, HLR-HST, DMS100, W-NMS 4.2/5.0/6.0, CEM, , RBOC, ILEC, CLEC, Project management and Analysis, Train the Trainer, Business-Case-Analysis, ATCA, VSE, CBM, Fault Management, Configuration Management Performance-Management ,Packet MSC CDMA, CNM2/3/4 ,CCPM , PrOptima, Univity-HLR, Data-Manager, LTE, GNS3, Packet Tracer, OpenNMS, Solar winds, Microsoft Visio, Network view , VMWare, Cisco SDM, PPP, HDLC, Frame relay, ISDN and ATM, 3GPP, DLC, Frame relay, VLAN, VTP, STP, PVST+, Intervlan routing, Layer 3 switches, Etherchannels, IPV4, IPV6, Cisco ASA firewalls, OSPF, EIGRP, RIP V2, Static Routing, Summarization, Redistribution, OMCR,CNM,NMT,WNMS, Red Hat Linux (telecom grade), DHCP, DNS, VLAN, NAT, Active Directory 2003, RSPAN, FTP, IOS upgrades, SNMP, TFTP, SNMP, Squid Proxy, NAS, SNMP, TMN, Corba, Billing